Privacy Policy

Last updated: February 6, 2026

1. Introduction

Kablewy ("we," "us," "our") operates the Kablewy Voice Assistant, an AI-powered phone assistant service. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide

  • Phone number — Required for registration and to identify you when you call.
  • Name — Optional, used to personalize your assistant experience.
  • Email address — Optional, used for notifications and summaries.
  • Profile and persona preferences — Optional customization settings you provide.

Information Collected Automatically

  • Voice audio — When you call, your voice is streamed in real time to OpenAI for AI processing. We do not permanently store raw audio recordings.
  • Call transcripts — Your conversations may be transcribed to provide conversation history and improve the Service.
  • Call metadata — Caller ID, call duration, timestamps, and session identifiers.
  • Device and network information — IP address (for web interactions), browser type (for web pages).

3. How We Use Your Information

We use your information to:

  • Provide and operate the Voice Assistant service.
  • Process your voice input and generate AI responses during calls.
  • Verify your identity via SMS during registration and login.
  • Personalize your assistant experience based on your preferences.
  • Send you SMS messages you have opted into (verification codes, service notifications).
  • Improve and maintain the quality of the Service.
  • Comply with legal obligations and enforce our Terms of Service.

4. Information Sharing

We do not sell, rent, or share your mobile phone number or personal information with third parties for marketing or promotional purposes.

We share information only with the following categories of service providers, solely to operate the Service:

  • OpenAI — Receives voice audio in real time to generate AI responses. Subject to OpenAI's Privacy Policy. OpenAI's API data usage policy states that API inputs and outputs are not used to train their models.
  • Twilio — Provides phone and SMS connectivity. Subject to Twilio's Privacy Policy.
  • Cloudflare — Provides hosting, infrastructure, and data storage. Subject to Cloudflare's Privacy Policy.

We may also disclose your information if required by law, regulation, legal process, or governmental request.

5. Data Retention

  • Voice audio — Processed in real time and not permanently stored. Transient audio data is discarded after the call ends.
  • Call transcripts — Retained for up to 90 days unless you request earlier deletion.
  • Account information — Retained for as long as your account is active. Deleted within 30 days of account deletion request.
  • SMS verification codes — Automatically expire and are deleted within 10 minutes.
  • Session data — Authentication sessions expire after 30 days of inactivity.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • All data transmitted over HTTPS/TLS encryption.
  • Voice audio streamed over encrypted WebSocket connections.
  • Authentication via one-time SMS verification codes.
  • Sensitive credentials (API keys) stored as encrypted secrets.
  • Rate limiting to prevent abuse of verification and API endpoints.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Update or correct inaccurate information via your Settings page.
  • Deletion — Request deletion of your account and associated data.
  • Opt-out of SMS — Reply STOP to any SMS message to unsubscribe.
  • Withdraw consent — Stop using the Service and request account deletion.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used.
  • Request deletion of your personal information.
  • Opt out of the sale of personal information. We do not sell your personal information.
  • Non-discrimination for exercising your privacy rights.

Illinois Residents (BIPA)

We do not collect, store, or use voiceprints or biometric identifiers derived from your voice. Voice audio is processed transiently for the sole purpose of generating AI responses and is not used to create biometric templates.

To exercise any of these rights, contact us at support@kablewy.ai.

8. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Kablewy
Email: support@kablewy.ai
Web: kablewy.ai

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